English 
Norwegian Tesla Service Mode shows more information about active warnings and vehicle systems. Menus may vary by model and software version.
Find active warnings
- Open the vehicle software page on the touchscreen.
- Press and hold the model name for about five seconds.
- Enter “service” if prompted for a code and read the displayed information.
- Take a photo of the active warnings and attach it to your enquiry.
Use the information to document warnings. Changes and service tests should be performed by appropriately qualified personnel. Always follow the vehicle instructions.
You can also enter the normal warning shown by the car. Service Mode is not required to contact us.
Diagnosis result and repair offer
Illustrative email · not a real customer case
From: EV Fenix AS <fenix@fenixas.no>
Your remote diagnosis — assessment and next step
Hello,
We have reviewed the available logs following your authorization. Here is our assessment and the proposed next step.
What we found
An explanation of relevant warnings and data, with screenshots. We also describe what still needs confirmation.
Recommended next step
A specific description of further diagnosis or repair appropriate to the findings.
Offer
Scope, price, any conditions and warranty terms are set out in the offer for your car. This example does not specify a price.
Your decision
Reply to the email if you would like to proceed. We clarify the work and arrange delivery or transport.
Kind regards
EV Fenix AS
This example shows content and sequence. The workshop supplies findings and prices for the specific case.
Step-by-step picture guide
Screenshots are from the original guide. Menus may vary with software version.
Use this guide to read alerts. Do not start tests or change service settings without the necessary expertise.
Select a picture to enlarge it.
1. Open the vehicle menu on the touchscreen.
2. Select “Software”.
3. Press and hold the model name for approximately five seconds.
4. When the access-code field appears, enter “service” and confirm.
5. Read the on-screen warning before continuing.
6. Open Service Mode using the red wrench icon. Photograph active alerts for the workshop.
